Effective date: September 4, 2026
United States only
CreativeZipz currently accepts and ships orders only within the United States. We do not ship to international destinations during beta. Any unavailable state, territory, military, or postal destination will be identified before or during checkout.
Production and shipment timing
Every item is personalized and manually reviewed, produced, and quality-checked. The estimated shipment timing shown before checkout or in the order confirmation applies to that order. If no different shipment estimate is stated, we expect to ship within 30 days after receiving a complete paid order.
Unexpected delays
If we cannot ship within the stated period, we will contact you with a revised estimate and request consent to the delay, or cancel the unshipped order and provide a prompt refund as required by applicable law. You may decline a proposed delay.
Rates and tracking
Available shipping methods and charges are shown before payment. Tracking information appears in the account or order communication after shipment when tracking is available. Carrier delivery dates are estimates and may change after the order leaves our control.
Delivery addresses
Provide a complete, accurate United States delivery address through Stripe Checkout. Contact support immediately about an error. We cannot guarantee an address change after production or shipment, and additional shipping charges may apply when a carrier returns a package because of an incorrect customer-provided address.
Lost, damaged, or missing packages
Contact support@longiallc.com promptly if tracking shows a delivery problem or the package arrives damaged. Keep the packaging and provide photographs when available so we can investigate with the carrier and determine an appropriate replacement or refund.
Contact
Longia LLC
CreativeZipz support
support@longiallc.com